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Terms, Conditions & Discounts

Conditions of Business – Primary Books Terms and Conditions of Business:


Primary Books is a trading name for Primary Books (North Chilterns), trading terms operate under the name of Primary Books.

Primary Books is prepared to supply the customer with books and goods on the basis of its terms and conditions as set out below.

Prices and Discounts

If you are a new customer, please contact Customer Care for details of our standard levels of discounts and to open an account.

We try to ensure book prices are current at the time of supply, however we regret that some price increases may occur. All books will be invoiced at current prices. In the event that an item is eligible to be charged VAT, the price will be shown inclusive of VAT, although will not be identified as such on the site. All VAT will be shown separately on the invoice.

Orders and Delivery

Orders can be placed via our website, post, Fax or Email 24 hours a day, seven days a week. If you require specific titles that cannot be found on our database please contact Customer Care. We try to feature titles that are currently in print, however please accept that titles can go out of print and become unavailable without prior warning. Any title not immediately available for despatch is automatically held on backorder for 6 months unless otherwise advised in print.

Deliveries will be made Monday to Friday between the hours of 10am to 4.00pm. Delivery charges are dependent on weight and location, ranging from Free to £7 Please contact Customer Care to discuss on an individual basis.

International Orders

Overseas Customers should request a shipping quote prior to completing their order. Shipping costs will be levied for all shipments made outside of mainland UK.

Full Payment will be required in advance of shipping


Payment for goods must be made within 30 days of invoice date. Thereafter we reserve the right to charge interest on payments due accruing on a daily basis at the rate of 4% per annum over the Barclays Bank Plc base rate until payment is received in full from the Customer. Please send payment to our Accounts Department at Primary Books. Our bank details are:

Primary Books North Chilterns Sort code 09-01-50, Account number

01452258, IBAN: GB08ABBY09015001452258, BIC: ABBYGB2LXXX

Customers without a credit account may be required to make payment on a pro forma basis. International Customers should contact our Customer Care Department for full details of terms of supply.

VAT Registration Numbers

Primary Books North Chilterns is registered for VAT purposes. This registration number is clearly noted on invoices issued where applicable.

For further clarity the VAT number for Primary Books North Chilterns is- 706 672430


All books are supplied to the customer on a firm sale basis only. Returns will be allowed if a book is damaged or faulty, or incorrectly supplied against your order. This should be reported within 5 days and returned within a further 5 days clearly stating the damage. For damaged and faulty items Primary Books will replace the books where possible, but if it is no longer available, a credit note will be supplied.


Primary Books can be contacted using the below details:

Email; carole@primarybooks.co.uk

Tel:+44 (0) 01462 629642

Mobile: 07849 832842

Data Protection and Confidentiality

Any information you give us via this website may be added to our database and will be processed in accordance with the Data Protection Act 2018.

We will never sell, rent, or otherwise provide your personally identifiable information to any third parties (excluding those trusted organisations that carry out functions or services on our behalf) unless you give us permission to do so, or we are obliged or permitted by law to disclose it or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights.

If you register with us, we may communicate with you through email, notices posted on this website, and other means.

Cookies and log files

Like most websites, this website may use cookies and web log files to track site usage. A cookie is a tiny data file which resides on your computer and allows us to recognise you as a user when you return to our site using the same computer and web browser.

Due to the communications standards on the Internet, when you visit our web site we may automatically receive the URL of the site from which you came and the site to which you are going when you leave our site. We may also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), details of your computer operating system and the type of web browser you are using, as well as the name of your ISP.

This information is used to analyse overall trends to help us improve our service, but is not linked to personally identifiable information in any way.